This page is for the XeTrack app (Android package
com.mvehicles). You can delete your account and the data stored with it
at any time, free of charge, right from the app — or by emailing us if you can't sign
in.
Before you start
Deletion is permanent. Your vehicles, expenses, receipts and documents cannot be restored afterwards — not by you and not by us. If you want a copy first, open each vehicle in the app and use Export to save a PDF of its documents and expense history.
How to delete your account in the app
- Export anything you want to keep, as above.
- Open XeTrack and go to the Settings tab.
- Scroll to Danger zone and tap Deactivate account, then confirm.
- The account and everything stored with it is deleted immediately, and you are signed out.
- Uninstall the app to clear the copy of your records cached on the device.
Can't sign in?
If you can't get into the app to use the row above, email us instead and we'll delete the account for you.
- Send an email to [email protected] from the email address your account uses, with the subject [XeTrack] Delete my account. Sending from that address is how we confirm the request is yours.
- We reply to confirm, then delete the account. This is done within 30 days of the request, usually within a few working days.
Opens your mail app with the request ready to send.
If you signed in with Google or Facebook, use the same email address that provider gave us. Can't email from the account address any more? Write to us anyway and we will ask for another way to verify the account belongs to you.
What gets deleted
Removed permanently
- Your profile — name, email address, phone number, location and profile photo.
- Your sign-in credentials, including the Google Firebase Authentication record.
- Every vehicle you added, with its photos and details.
- Every expense and receipt image.
- Every document you uploaded.
- Your notification token, so the device stops receiving push messages.
- Your settings — language, unit system and preferences.
Kept for a limited time
- Backups: your data may persist in encrypted backups for up to 30 days, after which they are overwritten. It is not restored to the app and is not used for anything.
- Records we are required to keep by law, and anything needed to establish or defend a legal claim — kept only for as long as that requires.
Deleting individual records instead
You don't have to close the account to remove data. In the app you can delete a single vehicle, expense or document at any time — it disappears from the app immediately and is cleared from our systems within 30 days. That leaves the rest of your garage untouched.
Using the app as a guest
If you never signed in, we hold nothing about you: guest data stays on the device. Uninstalling the app removes it.
Questions about deletion, or want to check the state of a request? Email [email protected]. How we handle your data generally is set out in the Privacy Policy.