Everything below is also in the app, under Profile → Help center. If your question isn't here, email us — a real person reads it.
Common questions
How do I add a new vehicle?
Open the Garage tab and tap the + button. Enter the plate, make and model, then save. You can add photos and documents afterwards from the vehicle detail screen.
Can I track expenses for more than one car?
Yes. Every expense is tied to a vehicle, so switch the vehicle at the top of the Expenses screen to log or review costs per car.
Why am I not getting expiry reminders?
Check that Reminders & alerts is switched on in Profile → Preferences, and that notifications are allowed for XeTrack in your phone settings.
How do I export my records?
Go to Profile → Manage vehicles, open a vehicle, and use Export to download a PDF summary of its documents and expense history.
I signed in on a new phone and my data is missing.
Records are saved to your account, so make sure you signed in with the same method you used before — an email account and a Google account with the same address are two different accounts. Anything entered as a guest, before signing in, stays on the old device.
How do I change my email address or password?
Passwords are reset from the sign-in screen with Forgot password. Email addresses can't be changed in the app — if you signed in with Google or Facebook the address comes from them, and otherwise write to us and we will help.
How do I delete my account?
Follow the steps on the account deletion page. You can also delete a single vehicle, expense or document in the app without closing the account.
Reporting a problem
Include these and we can usually fix it on the first reply:
- What you did, what you expected, and what happened instead.
- Your phone and OS version (for example iPhone 13, iOS 17.4).
- The app version — Profile → About app shows it at the bottom.
- A screenshot, if there is anything to see.
Please don't send passwords. We will never ask for one, and we don't need it to look into an account.
More
- What XeTrack does
- Privacy Policy — what we collect and why
- Terms of Service
- Delete your account